Operations Manager, Sales ManagerOperations Manager, Sales Manager
Emmanuel
$3500
per month
($20/hour)
Profile Description
I am a strategic operator and sales enablement leader with over eight years of experience turning vision into measurable outcomes across operations, sales, and project management. My career has been defined by building systems that scale, leading teams that excel, and delivering results that consistently exceed expectations. In the demanding BPO and call centre environment, I supervised teams of up to 45 representatives across multiple client portfolios, where operational excellence directly im...
Work Experience
Operations Manager Sales
Aventus BPO
Jul 2025 - Nov 2025
Key Achievements:
**Operational Governance & Audit:** Conducted operational audits across 6 client portfolios, securing stakeholder approval for 12 process improvements and establishing a centralised KPI dashboard framework. **Process & Workflow Optimisation:** Automated reporting and KPI calculations, reducing manual preparation by over 6 hours monthly and ensuring SLA delivery within 90 days. **Performance Monitoring & Analytics:** Implemented performance dashboards that improved core operational metrics by 3-6% per client and lifted client MRR by 300% through data-driven strategies. **Cross-Functional Leadership:** Rehabilitated 2 at-risk accounts to stable health by diagnosing root causes and redesigning feedback loops, improving stakeholder alignment. **Strategic Leadership & Planning:** Translated strategy into operational roadmaps, achieving 9-12% growth in targeted initiatives and reducing administrative time by 94%. **Operational Risk & Compliance:** Managed fraud audits and developed new SOPs, identifying 9 bad actors and saving USD 7,000 in wrongful commissions. **Team Development & Performance:** Increased post-probation team retention by 33% and enabled 4 of 8 accounts to exceed monthly targets by 20% to 5x through coaching. **90-Day Plan Execution:** Mapped and improved 12 cross-functional processes and automated key workflows, delivering measurable efficiency gains and resource readiness.
Supervisor: Sales
Aventus BPO
May 2024 - Jul 2025
Key Achievements:
Scaled a sales operation from a 1-person pilot to an 11-member team, building the business case and designing the training infrastructure that generated USD 3.5M in revenue. Owned and exceeded weekly sales targets, implementing tracking and audit controls that drove monthly revenue from USD 55,000 to USD 166,610 within one ramp period. Managed CRM migration and feedback, achieving a 97% resolution rate for system issues and ensuring high user adoption and data integrity. Developed master sales training programs and personally coached representatives, improving team capability and close rates. Produced weekly commercial performance packs for clients, highlighting sales trends and SKU performance to secure approvals and guide promotional strategy.
Supervisor
Aventus BPO
Aug 2020 - May 2024
Key Achievements:
Increased weekly customer retention from 1.5% to 7% within 90 days through targeted coaching and performance frameworks. Scaled operations to 24/7 by leading offshore recruitment, screening 18 candidates with a 30% absorption rate, and implementing robust shift handover protocols. Automated KPI reporting, saving approximately 3 hours weekly in manual preparation and improving the accuracy of client reviews. Developed and piloted a leadership development program that fast-tracked 6 agents into promotion-ready candidates, building internal leadership capacity. Resolved operational backlogs by coordinating cross-functional teams, clearing over 1,000 delayed shipments within 3 weeks.