E-commerce Virtual Assistant | Retention Chat SpecialistE-commerce Virtual Assistant | Retention Chat Specialist
Elyza
ID Verified$800
per month
($5/hour)
Profile Description
I am a detail-oriented and reliable Virtual Assistant with strong experience in Shopify, customer support, and administrative operations. I excel in managing orders, organizing workflows, and delivering accurate, timely results. With proven skills in communication, problem-solving, and independent work, I help businesses run smoothly and efficiently so owners can stay focused on growth.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Work Experience
Ecommerce VA
WatchMod
Dec 2024 - Sep 2025
Job Responsibilities:
-Consistently delivered fast, accurate customer support through Shopify Inbox and email, improving overall customer satisfaction. -Processed daily orders, refunds, and reshipments with zero errors, ensuring smooth fulfillment and positive customer experiences. -Successfully resolved customer issues independently by applying company FAQs, policies, and practical judgment. -Maintained reliable da...
Executive Virtual Assitant
Heart 2 Heart Foundation
Mar 2022 - Oct 2024
Job Responsibilities:
- Managed social media platforms and website updates to boost engagement and visibility. - Created and edited presentations, documents, and other materials for efficient communication. - Organized calendar and handled task management to support streamlined operations. Designed graphics and templates for foundation initiatives and outreach activities. - Oversaw documentation and project coordi...
Retention Chat Specialist
Concentrix PH
Feb 2020 - Mar 2022
Job Responsibilities:
- Supported customer retention by analyzing feedback and offering tailored solutions. - Negotiated with customers to align solutions with their needs, improving satisfaction. - Implemented retention strategies, improving customer loyalty. - Provided timely and empathetic customer support, resolving issues promptly