Virtual AssistantVirtual Assistant
Ella
ID Verified$700
per month
($4/hour)
Profile Description
Results-driven and highly organized professional with experience in customer service, sales, healthcare coordination, back-office operations, and e-commerce management. Proven ability to handle complex customer concerns, manage appointments and logistics, process accounts and renewals, and support high-volume operations with accuracy and efficiency. Skilled in CRM systems, marketplace platforms, and administrative tools, with a strong background in communication, problem-solving, and client rela...
Work Experience
Sales Manger
Alchapherma
Feb 2025 - Nov 2025
Key Achievements:
Efficiently managed product listings across Amazon, Walmart, Etsy, and Instacart, ensuring accuracy and compliance with marketplace policies. Improved product visibility and sales performance through optimized titles, descriptions, and images. Reduced stock issues by closely monitoring inventory levels and coordinating timely restocking with suppliers. Maintained high seller ratings by resolving customer inquiries, returns, and disputes promptly and professionally. Ensured on-time order fulfillment by accurately processing and tracking online orders. Prepared sales and performance reports to support data-driven business decisions. Streamlined operations by coordinating with logistics partners and suppliers.
Sales Manger
3volutionsOrganics
Jun 2024 - Jun 2025
Key Achievements:
Increased customer engagement through well-targeted email campaigns that improved open and response rates. Successfully generated and qualified leads through consistent cold calling and follow-up strategies. Built and maintained segmented mailing lists to support more personalized and higher-converting campaigns. Converted prospects into long-term clients by addressing objections with tailored product solutions. Strengthened brand visibility and customer relationships through strategic outreach and consistent communication. Tracked and analyzed campaign performance to improve future marketing strategies.
ACCOUNT ASSOCIATE
VXI GLOBAL
Jan 2021 - 2024
Key Achievements:
Consistently met and exceeded customer satisfaction and quality assurance targets through accurate issue resolution and strong communication skills. Successfully handled high-volume inbound and outbound interactions across sales, healthcare coordination, and back-office operations with minimal errors. Resolved complex escalations within target turnaround times while maintaining positive customer relationships and compliance with company standards. Improved appointment accuracy and reduced scheduling conflicts by maintaining precise documentation and proactive coordination with facilities and providers. Contributed to increased sales conversions through effective upselling, objection handling, and product recommendations. Maintained strict confidentiality and compliance while managing sensitive customer and healthcare-related information. Recognized for reliability, adaptability, and consistent attendance in fast-paced, high-pressure work environments. Strengthened team efficiency by supporting front-office agents and assisting with back-end administrative processing.