Ecommerce SpecialistEcommerce Specialist
Elizabeth
$1200
per month
($7/hour)
Profile Description
I am an e-commerce professional, I bringing a specialized skill set in content management, catalog management, content and production operations and comprehensive knowledge of business-to-customer (B2C) in the online retail sector. My expertise includes product listing and catalog management, project management, strategic execution, team leadership, capacity building, and relationship management. Throughout my career, I've excelled in optimizing operations, enhancing user experiences, and drivi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Content & Writing
Work Experience
Head of Ecommerce, Content & Production
Jumia Kenya
Feb 2017 - May 2025
Key Achievements:
Boost of Sales: Collaborated with cross-functional teams, including marketing and product development, to align content strategies with business goals, resulting in a 30% boost in sales. Revenue Generation through Production Value Added Service: Introduced Production VAS, a revenue-generating service for vendors, leading to a remarkable 12% average increase in company revenue. Improved Efficiency: Managed a high-performing team of content creators and editors, fostering a culture of innovation and achieving a 25% improvement in content production efficiency. Strategic Content Catalog Onboarding: Oversaw the expansion of Jumia Mall Production and Content operations, resulting in a 50% increase in product listings and content volume. Reduction in Losses: Developed strategies to improve overall customer satisfaction by reducing errors in content from 35% to 4%, that saw an overall reduction in total products returned from 21% to 9% Innovation Implementation: Implemented innovative content formats and strategies such as buy-boxes, and product line tags, enhancing user engagement and brand differentiation. Enhanced Onsite User Experience: Collaborated with the Onsite Marketing team to revise onsite categorization, product placement and filters management that improved the overall conversion rate by 15% Improved Customer Experience: Launched successful user-generated content campaigns, resulting in a 60% increase in user-generated reviews and recommendations.
Content Quality Control Associate
Jumia Kenya
Sep 2014 - Jul 2015
Key Achievements:
Analytical Reporting and Content Improvement:Analyzed and reported on content performance, collaborating closely with onsite marketing and commercial teams to create content improvement plans and strategies. Risk Reduction: Ensured compliance with data privacy regulations, maintaining a 100% compliance rate and mitigating potential legal risks. Vendor Satisfaction Enhancement: Reduced wrongly branded items by 61% through content creation strategies and vendor training, significantly enhancing vendor satisfaction. Process Efficiency Improvement: Established and enforced rigorous quality control standards, achieving a 98% accuracy rate in product descriptions and images.