Email Support SpecialistEmail Support Specialist

Elise

700/mo

Cape Town, South Africa

Looking for Full-time

8 hours/day

Availability: EU timezone

$700

per month

($4/hour)

Member since September 2025

Profile Description

Email support specialist with excellent written communication. Experienced in handling customer inquiries via email. Skilled in troubleshooting and providing solutions. Proficient in support systems. Strong attention to detail. Passionate about quality email support.

Top Skills

Technical Writing · 4 yearsZendesk · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

ZendeskAdvanced

Content & Writing

Technical WritingAdvanced

Work Experience

Email Support Agent

Support Center

Mar 2021 - Nov 2024

Key Achievements:

Handled 80+ customer emails daily. Achieved 93% satisfaction rating. Resolved issues using knowledge base. Created template responses. Maintained professional tone.

Email CommunicationCustomer SupportZendeskTechnical WritingProblem SolvingTime Management

Quick Stats

Age29 years

English LevelFluent

Other Languages

Afrikaansfluent

ID VerificationNot verified

Certifications

Customer Service Certification

Education

Bachelor of Science in Communication

Stellenbosch University

2017 - 2021