Virtual Assistant, Social Media Manager, Bookkeeper,Virtual Assistant, Social Media Manager, Bookkeeper,

Key Achievements:

Review, listen to, and analyze audio files according to project guidelines. Accurately label, tag, and annotate data (audio, text, or image) to support machine learning and AI training. Extract key information from provided materials (names, terms, dates, locations, relevant details) and input them into the required format or database. Follow strict project instructions to ensure high-quality, consistent, and reliable annotations. Conduct quality checks on completed work to make sure all entries meet accuracy and formatting standards. Manage deadlines and complete tasks efficiently while maintaining attention to detail. Communicate with project managers as needed for clarifications on guidelines or tasks.

Key Achievements:

Provides social media management and graphic design support for multiple clients across industries, including Caring Cradle, Advanced Aesthetics with Lana Ivanov, DentAlert, Eda Rosa LLC, Project Mums Australia, and Revival Realty Solutions. Created graphics, carousels, reels, and marketing assets aligned with client branding. Planned and scheduled content using various scheduling platforms. Maintained consistent visual identity across all client platforms. Collaborated with clients to update and repurpose content for engagement growth. Provided lead generation, research, and community engagement support.

Key Achievements:

Handled high-volume inbound and outbound calls, inbound chats and emails, ensuring timely and accurate responses. Guided new students through onboarding and platform orientation. Advised students on study materials and review timelines to improve outcomes. Provided personalized academic advising and registration support for CLEP and partner college programs. Collaborated with internal departments (Admissions, Tech Support, Academic Teams) to resolve student issues. Ensured exceptional customer experience through empathy and clear communication. Maintained detailed case notes following QA and compliance standards. Adapted to evolving company processes, including AI tool integration.

Key Achievements:

Supported the VA Connection community by managing Facebook groups, adding new members, and organizing content into guides. Created and repurposed video content using StreamYard and [link hidden]; uploaded and optimized videos across Kajabi, YouTube, LinkedIn, and Facebook. Scheduled and published social media posts across multiple platforms, including Facebook, Instagram, LinkedIn, Pinterest, and Google My Business. Managed LinkedIn outreach by publishing articles, sending connection requests, and responding to messages. Ensured consistent branding, timely posting, and smooth workflow coordination through Trello and regular communication with the team