Virtual Assistant Virtual Assistant
Djullianne
$1500
per month
($9/hour)
Profile Description
I am Djullianne Blanche Tadim, a General Virtual Assistant, Social Media Manager, and Health Care Associate with a strong background in both customer service and digital operations. I graduated with a Bachelor of Science in Information Technology from AMA Computer College – Davao Campus. I have five years of experience in the BPO industry, where I handled inbound and outbound calls, telemarketing, and order entry. Alongside that, I also have five years of experience as a Virtual Assistant, taki...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Social Media Manager
Pattern Brands
Jul 2024 - Oct 2025
Key Achievements:
Successfully moderated and maintained active engagement across major social media platforms, including Facebook and Instagram, ensuring a positive and consistent brand presence. Managed the company’s online reputation across multiple review platforms such as BBB, Pissed Consumer, Trustpilot, and Google Reviews, helping improve brand credibility and customer perception. Provided timely and efficient customer support via chat and email, resolving inquiries and concerns that contributed to improved customer satisfaction and retention.
Customer Service Representative
Cerebral (Online Mental Health Care)
May 2023 - Jun 2024
Key Achievements:
Efficiently assisted patients with appointment scheduling with their therapists and prescribers, helping streamline their access to mental health support. Accurately answered customer inquiries regarding billing and medication, ensuring clarity and reducing follow-up concerns. Handled medical records processing with strict attention to confidentiality, accuracy, and HIPAA compliance. Provided reliable customer service through email and phone support, contributing to enhanced patient satisfaction and service quality.
Customer Service Representative
True Classic
Mar 2022 - May 2023
Key Achievements:
Delivered exceptional customer support through email and phone, consistently resolving concerns and maintaining high satisfaction ratings. Served as a Social Media Moderator across Instagram, Facebook, X, and TikTok, ensuring a positive brand presence by handling comments, messages, and customer interactions. Helped maintain community engagement by monitoring user activity, addressing issues promptly, and escalating concerns when necessary.
Marketing Supervisor
LinkedVA
Feb 2020 - Feb 2022
Key Achievements:
Created, edited, published, and shared engaging content that increased audience interaction and strengthened brand visibility. Managed the company’s email marketing campaigns, ensuring effective communication and improved customer engagement. Oversaw the company’s Facebook page, maintaining consistent branding and timely content updates. Tracked and analyzed performance data, identifying trends and providing actionable recommendations to enhance marketing results. Managed and led the company’s internal social media managers, ensuring workflow efficiency, content quality, and strategic alignment.
Social Media Manager
ProWebsite Creators
Nov 2020 - Feb 2022
Key Achievements:
Created engaging and brand-aligned content that boosted audience interaction and strengthened online presence across multiple platforms. Designed high-quality graphics using Canva, ensuring visually cohesive branding and improved post performance. Planned, organized, and executed content calendars using Sprout Social and SocialBee, enabling consistent and strategic publishing. Completed podcast transcriptions with accuracy and attention to detail, supporting the company’s content repurposing efforts. Performed various general VA tasks, providing reliable support in daily administrative and operational needs.