Recruiter | Scheduling Assistant | Customer ServiceRecruiter | Scheduling Assistant | Customer Service
DIVINE
ID Verified$800
per month
($5/hour)
Profile Description
I bring over a decade of experience helping people feel heard, supported, and cared for through customer service and 2 years in virtual support. Along the way, I’ve also worked as a Trainer and Quality Analyst, guiding teams to grow their skills and ensuring high standards are met. What sets me apart is my mix of empathy and structure — I listen deeply, communicate clearly, and create systems that make work easier for everyone. Whether it’s solving a client’s concern, mentoring a colleague, or s...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Software Development
Content & Writing
Work Experience
Recruiter / Scheduling Assistant
TEAMUP Virtual Assistant
Oct 2025 - Present
Key Achievements:
- Coordinate recruitment efforts by posting job ads, sourcing candidates through cold calling, and platforms like Indeed and LinkedIn, and conducting initial screenings to assess qualifications and fit. - Support hiring managers in reviewing position requisitions, gathering applicant information, and ensuring all required documents are collected for smooth onboarding. - Monitor and respond to all incoming communications, documenting caregiver updates, client cancellations, and general inquiries with accuracy and speed. - Coordinate shift coverage by confirming caregiver availability and keeping clients informed of staffing changes.
Intermediate Trainer
ASURION
Apr 2021 - Oct 2025
Key Achievements:
-Takes administrative responsibility for new employees from New Hire training to full production. The total New Hire Training experience is 6 weeks. -Excellent leadership skills (including meeting facilitation, time management, organizational skills, and ability to impact each other) and demonstrate a high degree of collaboration with pears and team member. -Maintain a meaningful relationship with operations team to impact customer experience, this also includes full production proficiency. -Perform duties that maybe requires as necessary. Manages projects needed.
Quality Assurance Analyst
IQOR
Mar 2018 - Mar 2021
Key Achievements:
Conducted in-depth call assessments to uphold service excellence and identify coaching opportunities. Provided actionable insights and feedback to agents, driving improvements in customer experience and operational efficiency. Partnered with operations leadership in calibration sessions to standardize quality benchmarks and foster cross-functional alignment.