Operations Specialist | Customer Success ChampionOperations Specialist | Customer Success Champion
Dhana
ID Verified$650
per month
($4/hour)
Profile Description
Strategic and results-driven Customer Service and Operations Leader with 4+ years’ experience in retail and hospitality, including MR.D.I.Y. and McDonald’s Philippines. Proven in leading cross-functional teams, optimizing operations, and implementing process improvements that boost productivity, service quality, and customer satisfaction. Skilled in onboarding, compliance, and staff development, with a hands-on leadership style that motivates teams and fosters a customer-first culture. Adept at ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
E-commerce & Marketplace
Design & Creative
Finance & Accounting
Sales & Business Development
Work Experience
Operations Supervisor
Bricolage Philippines Inc
Jul 2024 - Jul 2025
Key Achievements:
Collaborated with the operations and logistics teams to ensure accurate inventory replenishment and timely product availability. Managed business permits and operational documentation, including renewals, compliance reports, and audit preparation. Optimized employee scheduling, inventory tracking, and task assignment, improving staff productivity and workflow efficiency by 15%. Delivered exceptional customer support, resolving 95% of escalations on first contact and contributing to repeat customer retention.
Shift Manager
McDonald's Philippines
Nov 2022 - Jul 2024
Key Achievements:
Achieved top KPI performance in customer satisfaction, operational compliance, and sales growth through strong leadership Streamlined onboarding for 201+ employees, ensuring full compliance with company and government regulations. Developed and delivered hands-on training in customer service, food safety, and brand standards, boosting team efficiency and experience scores. Served as a liaison between operations and management, providing performance feedback, resolving escalations, and aligning teams with business goals
Customer Service Representative
TTEC Philippines
May 2022 - Jul 2022
Key Achievements:
Managed end-to-end bookings and reservations, ensuring the best rates while maintaining efficiency and accuracy. Processed refunds, rebookings, and special requests professionally, fostering customer trust and loyalty. Resolved complex customer issues with empathy and accuracy, achieving a 95% CSAT and exceeding performance KPIs.