Executive Assistant | Operations & Customer SpecialistExecutive Assistant | Operations & Customer Specialist
Dave
$800
per month
($5/hour)
Profile Description
Virtual Assistant & Operations Admin with 5+ years of experience managing inboxes, calendars, reporting, documentation, and recruitment support. Proven ability to streamline workflows, organize complex schedules, and maintain accuracy under high-volume operations. Proficient in Google Workspace, Microsoft Office, Salesforce CRM, and ticketing systems. Trusted for reliability, confidentiality, and strong attention to detail
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Finance & Accounting
Sales & Business Development
Work Experience
Team Leader
Telus Digital
Mar 2022 - Present
Key Achievements:
Led & developed high-performing teams for 4 years, improving productivity, call quality, and customer satisfaction through coaching, performance tracking, and structured workflow enhancements. Improved processes and operational efficiency for multiple clients by identifying workflow gaps, simplifying reporting, and creating easy-to-follow SOPs that reduced errors and sped up task completion. Delivered consistent top-tier customer service across voice, chat, and email channels, handling escalations, technical issues, and customer objections calmly and professionally. Strengthened client relationships by setting clear expectations, aligning deliverables, and communicating updates proactively — helping prevent misunderstandings and maintain smooth operations. Handled technical troubleshooting and guided diagnostics, helping resolve customer issues efficiently and boosting first-contact resolution rates. Managed calendars, inboxes, reports, and administrative tasks with strong attention to detail, ensuring accurate documentation and reliable support for operations. Successfully supported sales initiatives, contributing to upsells, retention, and improved close rates by identifying customer needs and providing clear, persuasive communication. Recognized for adaptability and fast learning, consistently mastering new tools, processes, and responsibilities faster than peers, especially in high-pressure or changing environments. Balanced leadership and hands-on work, managing team performance while still delivering individual results in customer service, troubleshooting, and admin support. Enhanced customer satisfaction and reduced escalations through effective communication, empathy, and a professional problem-solving approach.
Subject Matter Expert
Telus Digital
Jul 2021 - Mar 2022
Key Achievements:
Supported Team Leaders by monitoring trends and conducting performance coaching. • Acted as Officer-in-Charge managing team operations and escalations. • Prepared reports and documentation used for operational planning. • Delivered training sessions to enhance product knowledge and improve QA outcomes.
Customer Service Representative
Telus Digital
Apr 2021 - Jul 2021
Customer Service Representative
WNS
Nov 2019 - Mar 2021
Key Achievements:
Provided customer service via phone, email, and chat. • Maintained high accuracy in documentation and account handling. • Resolved escalations and maintained excellent customer satisfaction