Email Support SpecialistEmail Support Specialist

Christine

ID Verified

1000/mo

Davao, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1000

per month

($6/hour)

Member since September 2025

Profile Description

Email support specialist with excellent written communication. Experienced in handling customer inquiries via email. Skilled in troubleshooting and providing clear solutions. Proficient in support systems. Strong attention to detail. Passionate about quality email support.

Top Skills

Technical Writing · 4 yearsZendesk · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

ZendeskAdvanced

Content & Writing

Technical WritingAdvanced

Work Experience

Email Support Agent

Sitel

Mar 2021 - Nov 2024

Key Achievements:

Handled 90+ customer emails daily. Achieved 94% satisfaction rating. Resolved issues using knowledge base. Created template responses. Maintained professional tone consistently.

Email CommunicationCustomer SupportZendeskTechnical WritingProblem SolvingTime Management

Quick Stats

Age28 years

English LevelFluent

ID VerificationVerified

Certifications

Customer Service Certification

Education

Bachelor of Science in Communication

Mindanao State University

2017 - 2021