Executive Virtual Assistant | HR | Recruiter | SchedulerExecutive Virtual Assistant | HR | Recruiter | Scheduler

Key Achievements:

Coordinate and manage the end-to-end onboarding process for new hires and subcontractors. Prepare onboarding materials, documentation, and access to tools and systems. Schedule and lead orientation sessions to introduce company policies, culture, and processes. Serve as the primary point of contact for new team members during their onboarding period. Collaborate with HR, Operations, and IT departments to ensure a smooth onboarding experience. Track onboarding progress and ensure timely completion of tasks and compliance requirements. Gather feedback to continuously improve the onboarding process. Maintain accurate onboarding records and update documentation as needed

Key Achievements:

Posting and updating open job postings Screening and interviewing potential candidates Onboarding new hires Employee agreements and HR files maintenance Communication with customers and our management team to ensure prompt payment of invoices Scheduling arrangements via Kinnser Respond to customer AR-related inquiries Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Ensure legal compliance throughout human resource management

Key Achievements:

Managing DOO Email Updating all trackers and spreadsheets Updating monthly scorecards and monthly invoices Update Master tracker weekly CRM management (Follow Up Boss) Calendar management Events organization

Key Achievements:

•Manage day-to-day support for client requests and activities to ensure client satisfaction and achievement of financial goals •Develop and execute Client program that meets client expectations in support of the company’s deliverable Measure, report, and manages client satisfaction and dissatisfaction •Ensure weekly/monthly/quarterly business reviews are executed in conjunction with internal operations staff •Understand, document, and communicate program goals, objectives, and metrics to internal operations •Effectively research, monitor, analyze, and report program performance. •Provide values-based leadership, training and support, and teamwork to accomplish common goals •Main point of contact for hiring and career engagement

Key Achievements:

•Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of the training, providing coaching and developmental feedback, and readiness recommendations. •Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment •Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales •Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides •Identify and remedy defects within the production process

Key Achievements:

Received 97% satisfaction rating from customers after the completed phone call. Kept records of customer interactions, processed provider and members benefits and claims, Collaborated with team to quickly resolve customer complaints with the appropriate action. Effectively managed approximately 100 incoming calls daily. Able to read diagnosis and CPT codes via Ingenix.