Virtual AssistantVirtual Assistant
charmaine
$2700
per month
($15/hour)
Profile Description
I have over 10 years of experience in the BPO industry, giving me a strong foundation in Customer service, Debt collection, Appointment setting and cold calling, Email management, Onboarding and administrative coordination. These tasks are core functions of most Virtual Assistant positions, demonstrating that I can handle client communication, manage schedules, and perform administrative support with professionalism and accuracy. My background shows a wide range of roles that align with VA resp...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Finance & Accounting
Sales & Business Development
Customer Success
Data & Analytics
Design & Creative
Work Experience
Onboarding Specialist
UPWORK - Duford Insurance Group
Nov 2024 - Oct 2025
Key Achievements:
Successfully guided new clients through the onboarding process, ensuring all documentation, requirements, and system setups were completed on time and with minimal errors. Consistently received positive feedback for your patience, clarity, and supportive communication when assisting new clients through complex steps.
Appointment Setter
Wilshire Capital
Jan 2023 - Oct 2024
Key Achievements:
Made high-volume outbound calls for real estate, insurance, and financial programs, regularly exceeding performance targets. Successfully booked quality appointments by clearly presenting offers, handling objections, and identifying qualified prospects.
Senior Process Associate
AGL Company
Jan 2014 - Jul 2016
Key Achievements:
Efficiently handled customer requests for moving electricity and gas services, ensuring all details were verified and processed correctly with no service interruptions. Coordinated all steps of the move process — from disconnection, meter verification, and reconnection scheduling — improving turnaround time and reducing delays. Provided clear instructions and timely updates to customers during their move, resulting in smooth service transitions and high customer satisfaction.
3rd Party Debt Collector
Portfolio Recovery Associates
Aug 2009 - Dec 2013
Key Achievements:
Recovered outstanding balances ahead of monthly goals by using effective negotiation techniques and clear communication strategies. Maintained a professional and empathetic approach, resolving disputes and securing payments without damaging client reputation.