Customer Support SpecialistCustomer Support Specialist

Carlo

900/mo

Manila, Philippines

Looking for Full-time

8 hours/day

Availability: US / Asia timezone

$900

per month

($5/hour)

Member since October 2025

Profile Description

Customer support specialist with excellent communication and problem-solving skills. Experienced in handling customer inquiries via email, chat, and phone. Proficient in support ticketing systems and CRM tools. Strong attention to detail with patient approach. Comfortable working US hours. Passionate about delivering exceptional customer service.

Top Skills

Zendesk · 4 yearsLive Chat Support · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

ZendeskAdvanced

Live Chat SupportAdvanced

Work Experience

Customer Support Representative

Concentrix

Mar 2021 - Nov 2024

Key Achievements:

Provided multi-channel support for SaaS platform. Maintained 4.9/5 customer satisfaction rating. Resolved 92% of issues on first contact. Handled 55+ daily interactions. Created troubleshooting guides.

Customer SupportZendeskLive Chat SupportEmail CommunicationProblem SolvingCRM Software

Quick Stats

Age29 years

English LevelFluent

ID VerificationNot verified

Certifications

Customer Service Excellence Certification

Education

Bachelor of Science in Communication

University of the Philippines

2016 - 2020