Customer and administrative supportCustomer and administrative support
Carlane
$1,000
per month
($6/hour)
Profile Description
I am TCHEUFFA NJIENA Carlane, a bilingual French and English Customer Support and Administrative Assistant with strong experience in client communication, lead generation, and remote operations. My background includes handling customer inquiries, managing data entry tasks, and supporting teams with tools such as Zoom, Slack, Trello, Google Workspace and Microsoft Office. I am highly organised, detail-oriented and committed to delivering efficient, high-quality service in fast-paced environments....
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Design & Creative
Work Experience
Administrative Assistant
Gate Immigration
Jan 2025 - Sep 2025
Job Responsibilities:
. Provided bilingual administrative assistance (English & French) to teams and clients. . Scheduled meetings, prepared reports, and handled data entry with precision. . Handled incoming emails, calls, and messages, ensuring timely responses and proper follow-up in both languages. . Ensured confidentiality, accuracy, and compliance with data protection policies Supported team operations using Slack...
Customer service representatives
Laura shopping
Feb 2022 - Apr 2024
Job Responsibilities:
. Provided bilingual customer support (English & French) through email, live chat, and phone for clients, ensuring clear and accurate communication. . Processed returns, refunds, replacements, and followed up with customers to confirm issue resolution. . Resolved customer inquiries related to orders, billing, and account management, maintaining a high satisfaction rating. . Provided product/featur...