Customer ServiceCustomer Service
Arnep
ID Verified$800
per month
($5/hour)
Profile Description
I have nearly eight years of customer service experience, supporting e-commerce, technical support, and fintech accounts. Throughout my career, I’ve developed strong communication skills, attention to detail, and the ability to handle tasks efficiently even in fast-paced environments. I’m skilled in managing customer concerns, processing orders, using CRM tools, and working independently with minimal supervision. What makes me a great hire is my reliability, adaptability, and dedication to deli...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Support Representative
Inevitable Agency
Aug 2025 - Oct 2025
Key Achievements:
Handled and resolved an average of 80 customer tickets per day through email and chat support channels. Managed customer concerns related to subscription cancellations, product returns, refunds, order status inquiries, and order cancellations. Provided professional pushback and retention efforts to reduce subscription and order cancellations while ensuring customer satisfaction. Processed refunds and returns accurately in coordination with the accounting and logistics teams. Ensured all interactions were documented clearly and handled in line with company policies and service standards. Contributed to maintaining high customer satisfaction scores (CSAT) and timely first-response resolution rates.
Customer Support Representative - Part time
52 -North
Jun 2025 - Sep 2025
Key Achievements:
Handled customer inquiries via calls, chat, and email, maintaining a high level of professionalism and empathy. Managed requests related to subscription cancellations and refunds, ensuring accurate processing and clear communication. Assisted customers with product returns, order refunds, order status inquiries, and order cancellations.
Customer Support Representative
Ubituiqy Global Service
Aug 2023 - Jun 2025
Key Achievements:
Ubituiqy Global Service Assisted customers with troubleshooting mobile wallet issues, direct deposit setups, and account management. Provided users with detailed explanations of fees, policies, and regulations related to their accounts and financial services.
Email Technical Support
Concentrix Inc.
Aug 2021 - May 2023
Key Achievements:
Handle 50+ support tickets daily, ranging from gaming peripherals troubleshooting to hardware and laptop-related issues. Diagnose connectivity, compatibility, and software conflicts for gaming mice, keyboards, headsets, and external devices. Escalate technical bugs to Tier 2 and engineering teams with detailed logs and issue replication steps. Maintain a high-resolution rate and positive customer feedback by delivering timely, easy-to-understand responses.
Customer Support Representative
Azpired Inc
Aug 2017 - May 2021
Key Achievements:
Handled 50+ customer queries daily, focusing on footwear orders, delivery issues, and product inquiries. Guided customers through order processes, including shipping updates, returns, and exchange instructions. Assisted in troubleshooting order-related issues and escalated unresolved cases to Tier 2 support.