Executive Admin AssistantExecutive Admin Assistant

Key Achievements:

Streamlined team workflows and optimized CRM dashboards to improve data tracking, reporting, and overall operational efficiency. Managed full-cycle recruitment, onboarding, payroll, and ongoing support for multiple positions, ensuring seamless team operations. Oversaw real estate projects from initiation to completion, coordinating cross-functional teams and maintaining effective project and team management

Key Achievements:

Supported C-Level executives with calendar management, appointment scheduling, and project coordination. Developed and implemented company SOPs and facilitated onboarding and training for new team members. Managed company website, including uploading and updating images, product information, and relevant content. Led client and vendor meetings, ensuring accurate documentation and follow-up on key discussions.

Key Achievements:

Responsible for managing customer health plans, including verifying benefits, checking coverage details, and updating customer profiles. Handles both inbound and outbound calls to assist clients with inquiries, resolve issues, and provide clear explanations of plan options. Introduces new health plan coverage to customers and ensures accurate and timely account updates to support seamless service.

Key Achievements:

Managed multi-channel customer support (chat, email, SMS, and calls) for a subscription-based company offering health, beauty, and wellness products. Handled customer inquiries, processed escalations, and resolved issues efficiently to ensure high customer satisfaction. Led a team of 10–11 customer service specialists, providing coaching, training, and performance management. Monitored key performance indicators (KPIs) and ensured the team consistently met service goals and quality standards.

Key Achievements:

Provided sales, retention, and support services for a subscription-based company. Managed member inquiries across multiple channels—including chat, email, and phone—ensuring timely, accurate, and high-quality responses. Consistently delivered excellent customer service by addressing concerns, resolving issues efficiently, and maintaining strong customer relationships to support retention and satisfaction goals. Maintained 100% quality score and high customer satisfaction ratings.

Key Achievements:

Handled customer inquiries related to sales, billing, and retention while ensuring a positive and efficient service experience. Delivered high-quality support through active listening, accurate issue resolution, and personalized assistance to maintain customer satisfaction and loyalty

Key Achievements:

Managed multiple sales accounts by handling order-taking tasks, scheduling deliveries, and addressing customer inquiries through inbound calls and email. Ensured timely and accurate service while maintaining high levels of customer satisfaction and operational efficiency.