Executive VA & Operations SpecialistExecutive VA & Operations Specialist

Key Achievements:

● Managed executive schedules and coordinated high-level meetings and events across international time zones. ● Leading PR, marketing, and lead generation teams, enhancing brand visibility and market positioning. ● Expanding high-value partnerships through networking at key industry events. ● Streamlining internal operations, optimizing efficiency, and improving response times. ● Managed key client accounts, increasing retention and delivering tailored marketing solutions. ● Executed large-scale corporate events, improving brand positioning and audience engagement. ● Developed new internal processes, enhancing productivity and efficiency. ● Secured new tenders and contracts, contributing to company revenue growth. ● Oversaw executive scheduling, travel arrangements, and project tracking. ● Maintained databases and records to support ongoing projects and deliverables. ● Coordinated communications between internal teams and clients to ensure smooth project execution. ● Identified and implemented process improvements to enhance team efficiency.

Key Achievements:

● Designed client-centric marketing strategies, increasing customer engagement. ● Managed email marketing campaigns, social media content, and marketing funnels for multiple clients. ● Created and scheduled digital content, increasing engagement and audience reach. ● Conducted market research and performance analysis to refine marketing strategies. ● Provided administrative and project support to marketing teams for timely execution of initiatives. ● Maintained and updated databases, spreadsheets, and client inventories.

Key Achievements:

● Handled inbound and outbound calls, chats, and emails to provide exceptional customer service. ● Resolved client inquiries and complaints efficiently, maintaining high customer satisfaction ratings. ● Documented customer interactions and maintained accurate records in CRM systems. ● Recognized for consistent achievement of performance metrics and quality standards.

Key Achievements:

● Transcribed audio recordings with accuracy and attention to detail. ● Conducted research to ensure correct terminology and formatting. ● Delivered high-quality, error-free documentation under strict deadlines.