Executive Virtual Assistant/ Customer Service SupportExecutive Virtual Assistant/ Customer Service Support

Key Achievements:

-Manages a wide range of administrative tasks with accuracy and efficiency -Responds to emails promptly and handles professional communication -Organizes documents and maintains well-structured digital filing systems -Plans, schedules, and oversees social media content posting -Creates engaging and visually appealing PowerPoint presentations for classes -Designs daily, weekly, and monthly social media graphics and layouts -Tracks and updates client records to ensure accurate and up-to-date information -Edits videos and photos for content and marketing materials -Completes various ad-hoc tasks as assigned to support operations

Key Achievements:

* Responding to text messages and calling customers regarding orders * Tracking records of every canceled or parsed order * Responsible for checking the status of orders every minute * Monitor that all orders are accepted properly * Responsible for doing emails for an acceptable refund * Responsible for checking store hours (should be correct in all stores)

Key Achievements:

* We assist Merchants in activating their UBER account. * Help Clients with some troubleshooting on their POS or gadget. * Assist with their login credentials and transfer call if needed help with different department

Key Achievements:

* Using Salesforce, we create cases/documentation. * Reporting on customer interactions through case management. * Responding to calls and live chat by providing responses and solutions to issues experienced by users for streaming concerns. * We do time and history tracking as well. * Process cancellations, refunds, and any billing or technical concerns

Key Achievements:

* Calling prospective clients using a list of phone numbers provided. * Fielding basic questions and concerns about the products and services we offer. * Lead mining * Using Google Sheets (Google Workspace)

Key Achievements:

* Using Salesforce, we create a ticket/documentation. * Reporting on customer interactions through case management. * Support calls, emails, and voicemails by providing responses and solutions to issues experienced by users of technological products or services. * We are responsible for transferring calls if needed in tier 2.

Key Achievements:

* Responding to customer questions and complaints and walking customers through basic troubleshooting or setting up processes. * Also includes selling/upselling the products. * Handling inbound/outbound calls and emails. * Calling customers to settle/pay their bills.