Computer EngineerComputer Engineer

Key Achievements:

-System Installation, Configuration, and Maintenance: -Install, configure, and maintain operating systems (Windows, macOS, Linux), software applications, and hardware components (desktops, laptops, servers, peripherals). -Perform regular system updates, patches, and security configurations. -Manage user accounts, permissions, and group policies. - Technical Support & Troubleshooting: -Provide first-line and second-line technical support to end-users via phone, email, chat, or in-person. -Diagnose and resolve hardware and software issues, including network connectivity problems, application errors, and peripheral malfunctions. -Escalate complex issues to higher-level support or specialized teams when necessary. -Document troubleshooting steps and resolutions for future reference. -Network Management & Connectivity: -Assist in the configuration and maintenance of network infrastructure (routers, switches, wireless access points). -Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi). -Monitor network performance and security. -Data Management & Security: -Assist with data backup and recovery procedures. -Implement and enforce security protocols, including antivirus updates, firewall configurations, and access controls. -Educate users on best practices for data security and privacy. -Hardware and Software Inventory Management: -Maintain accurate records of hardware and software assets. -Manage licensing and warranties for software and hardware. -Documentation and Reporting: -Create and maintain technical documentation, including user guides, knowledge base articles, and procedural manuals. -Generate reports on technical issues, system performance, and inventory.