Executive Virtual Assistant

Angelica

ID Verified
1500/mo
Metro Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With over 10 years of experience in customer service, I’ve developed a strong foundation in delivering excellent client support across various industries. My background includes a mix of general customer experience, sales, and technical support, where I consistently provided timely, solution-focused service. I was later promoted to a Real-Time Reports Analyst role, where I gained valuable skills in data monitoring and operational efficiency. For the past 8 years, I’ve successfully transitioned ...

Top Skills

Phone Support · 10 yearsTechnical Support · 5 yearsEmail Support · 4 yearsOrder Processing · 4 yearsShopify · 4 years

Skills & Expertise

AI & Automation

ZapierBeginner

Customer Success

Phone SupportExpert
Social Media SupportIntermediate
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportExpert
Live Chat SupportBeginner
ZendeskAdvanced
CrispBeginner

Data & Analytics

Google Sheets (Advanced)Intermediate
Excel (Advanced)Intermediate

Design & Creative

CanvaIntermediate
CapCutIntermediate

E-commerce & Marketplace

ShopifyAdvanced
Amazon FBABeginner
Facebook MarketplaceBeginner
MagentoIntermediate
Product Listing OptimizationIntermediate
Order ProcessingAdvanced
Inventory ManagementBeginner
DropshippingBeginner

Finance & Accounting

Financial ReportingBeginner
Accounts Payable/ReceivableBeginner

Marketing & Growth

GoHighLevelBeginner

Sales & Business Development

SalesforceBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner

Work Experience

Executive Virtual Assistant

Winmanage

Apr 2025 - Nov 2025

Key Achievements:

Overseeing a team of resident and maintenance staff. Scheduling routine maintenance like landscaping, replacing light fixtures, or changing air vents. Arranging contracts for maintenance services such as trash collection, security, and landscaping. Paying property expenses including taxes and mortgages. Advertising vacant properties. Holding viewing sessions for potential tenants. Assessing tenant applications. Enforcing rental terms such as collecting rent, and investigating and resolving property complaints and rental violations. Reporting the property’s financial status, occupancy, and expiring leases to property owners. Managing disputes with tenants and service suppliers. Recording and documenting inspections, contracts, maintenance requests, complaints, damages, records of repairs, costs of repairs, maintenance costs, rent collection, and insurance costs.

Email SupportTicket ManagementAccounts Payable/Receivable

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified