Social Media MangerSocial Media Manger

Key Achievements:

Develop and execute social media strategies aligned with the artist’s brand, music releases, and promotional activities. Create, schedule, and manage engaging content across platforms (Instagram, TikTok, YouTube, Twitter/X, Facebook) Collaborate with creative teams to produce high-quality visuals, videos, and graphics Write compelling captions and copy that reflect the artist’s voice and connect with fans Monitor and respond to fan interactions, building a positive and engaged online community Plan and execute campaigns for music releases, merchandise, concerts, and events Track social media metrics, analyze performance, and provide insights for strategy optimization Identify trends, viral opportunities, and influencer partnerships to maximize audience reach Ensure consistent brand image and online presence across all channels Stay updated on platform changes, trends, and best practices to maintain a competitive advantage

Key Achievements:

Assist in setting up and managing CRM tools to streamline customer interactions and sales processes. • Develop and maintain relationships with potential and existing clients to drive sales. • Conduct market research to identify customer needs and business opportunities. Implement digital marketing strategies to enhance customer engagement and brand visibility. Collaborate with the marketing team to create and execute sales campaigns. Track sales performance and generate reports to improve sales strategies.

Key Achievements:

Assist Medicare beneficiaries with inquiries about coverage, claims, and benefits Provide accurate information on Medicare plans, eligibility and enrollment processes Resolve customer concerns and issues efficiently while ensuring compliance with Medicare regulations Educate members on available services, policies and healthcare options Process claims, billing inquiries, and account updates in a timely manner Maintain detailed and accurate records of customer interactions Deliver high-quality service while meeting performance metrics such as call handling time and customer satisfaction.

Key Achievements:

Assist prescription insurance customers in understanding and utilizing their insurance plans effectively Address and resolve customer inquiries through various communication channels, including phone calls, emails, and live chat Educate customers about coverage options, benefits, and copayments associated with their prescription insurance plans. Process new prescription insurance applications, verify member information and ensure accurate enrollment. Collaborate with healthcare providers, pharmacies, and insurance carriers to facilitate efficient processing of claims and resolve any issues Document customer interactions, including inquiries, complaints, and resolutions, accurately and timely in the company's database Provide accurate and up-to-date information on prescription claims status, outstanding balances, and eligible refills. Assist in resolving billing and payment issues by coordinating with the finance department and insurance carriers. Identify potential opportunities for improving customer satisfaction and communicate these to the customer service manager Stay updated with the latest insurance coverage information, industry practices, and regulatory guidelines to ensure accurate and compliant customer support

Key Achievements:

Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements

Key Achievements:

Actively listen to customers to understand their issues or concerns Interview clients to gather information useful in providing recommendations and solutions to a technical problem Install, configure, and troubleshoot computer systems, servers, and network issues Provide daily technical support services for information technology establishment Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue Document and track customer issues using a ticketing system to ensure quick resolution Maintain the security and integrity of company database by setting access controls Explain highly technical details to customers using simple understandable terms Participate in the development of information technology and infrastructure project Ensure compliance with service agreements to evade legal issues Guide and direct the activities of less experienced tech support personnel Maintain an up-to-date knowledge of company products and services Stay abreast with technological developments and trends Educate customers on the features of company products/services to minimize technical challenges Follow-up on customers to ensure their issues are completely resolved Produce periodic reports of technical support operations to company management.

Key Achievements:

Serves customers by providing product and service information and resolving product and service problems Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customers needs Prepares product or service reports by collecting and analyzing customers information.