Virtual Assistant , Customer Service RepresetantiveVirtual Assistant , Customer Service Represetantive

Key Achievements:

My Responsibilities: 1. Serve as the first point of contact for clients, handling incoming calls and directing them to the appropriate department to ensure timely resolution. 2. Create and manage support tickets, documenting issues, actions taken, and follow-up steps to maintain accurate case records. 3. Collaborate with backend teams to escalate and resolve client inquiries, guaranteeing seamless communication and timely updates. 4. Provide email and phone-based support, maintaining a professional, courteous, and solution-oriented tone in all interactions. 5. Track ticket progress and follow up with clients to confirm issue resolution and satisfaction. 6. Maintain organized client records, update account information, and ensure data accuracy across systems.

Key Achievements:

Intern Assistant to VA Manager — Responsibilities I assisted a VA Manager by overseeing social media for multiple products, managing orders through Shopify, and handling email communications. Although this role was an internship and I was hired as an assistant, I contributed to efficient product support by organizing and following a clear timeline to streamline workflows. My responsibilities included coordinating social media tasks across multiple product lines, processing and tracking Shopify orders, and responding to emails in a timely, professional manner to ensure smooth operations and reliable support for the team.

Key Achievements:

Telus Channel Support — Achievements and Responsibilities I provide multi-channel support, handling email, phone calls, and chat to ensure seamless and timely assistance for both Business and Consumer segments, including Prepaid accounts. I regularly assist store representatives with order issues, disputes, and technical problems, offering clear guidance and effective resolutions. My role encompasses supporting order management, troubleshooting, and high-quality customer care across channels, with a strong focus on service consistency and customer satisfaction. I contribute to cross-functional collaboration by coordinating with internal teams to resolve complex issues and ensure accurate account handling. Key achievements include consistently delivering a year-to-date satisfaction rate of 94%, reflecting my commitment to customer-centric service and efficient problem-solving. I was also recognized as a Top 3 Best Channel Representative for outstanding performance and dedication to delivering excellent support.

Key Achievements:

1. Manage end-to-end customer interactions to ensure satisfaction, retain and grow key accounts, and drive sales opportunities. 2. Managing customer accounts by providing promotions and resolving billing issues. 3. Reached Top 6 as the leading CSR Year-to-Date performer.

Key Achievements:

1. Delivering expert product support, complex troubleshooting, and revenue growth through strategic upselling. Combines technical proficiency with strong interpersonal skills to diagnose issues, provide clear solutions, and enhance customer experience and product value. 2. Responsibilities include: resolving customer issues promptly, managing renewals and expirations, identifying and closing sales opportunities, and implementing retention initiatives that reduce churn and increase lifetime value.