Amara

VIRTUAL ASSISTANT

Amara

ID Verified
1000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a resourceful Virtual Assistant with hands-on experience managing Shopify stores, including product uploads, inventory updates, order processing, and customer support. I’m skilled in creating clean product pages, handling refunds/exchanges, managing apps, and monitoring store performance. With strong communication, organization, and problem-solving skills, I consistently deliver fast, accurate support that helps businesses run smoothly and grow sustainably.

Top Skills

WordPress · 10 yearsBlog Writing · 6 yearsCreative Writing · 6 yearsCanva · 5 yearsCommunity Management · 5 years

Skills & Expertise

Content & Writing

Blog WritingExpert
CopywritingAdvanced
Creative WritingExpert
Product DescriptionsIntermediate
WordPressExpert

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Advanced

Design & Creative

Adobe PhotoshopIntermediate
Adobe IllustratorAdvanced
Adobe InDesignAdvanced
CanvaExpert
Adobe Premiere ProIntermediate

E-commerce & Marketplace

ShopifyBeginner
Product Listing OptimizationIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Expert
Content MarketingExpert
Content StrategyExpert
Community ManagementExpert
Social Media AnalyticsExpert
Hootsuite/BufferExpert
Facebook Business ManagerExpert

Work Experience

Store Manager & Social Media Manager

House of Chokers

Jan 2023 - Aug 2024

Key Achievements:

Managed day-to-day operations of a Shopify store, including product uploads, inventory updates, pricing accuracy, and collection organization. Optimized product pages with clear descriptions, SEO-friendly tags, and high-quality visuals to improve conversion rates. Processed orders, handled refunds/exchanges, managed returns, and ensured fast resolution of customer issues through Shopify and email support. Monitored store performance metrics—traffic, abandoned carts, order trends—and recommended improvements to increase sales. Implemented and managed essential Shopify apps for reviews, email marketing, upsells, and automations. Coordinated social media content to drive store traffic, boost engagement, and support product launches. Created weekly performance reports tracking sales, customer inquiries, marketing results, and inventory needs. Improved customer satisfaction by maintaining a consistent, professional brand voice across all channels.

Google Sheets (Advanced)Product DescriptionsBlog WritingCreative WritingExcel (Advanced)

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified
Portfolio
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