Agnes

Virtual/Admin Assistant

Agnes

1000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I have been working as an Administrative/Executive assistant with a background in customer service for 3+ years. I have been supporting executives and teams in fast paced environment, specializing in optimizing executive workflows and enhancing productivity.  Increased executives planning time by 25% through a priority based scheduling system, enabling a focus on high-level growth initiatives.  Enabled executives increase time spent on high-impact task by 20% through, strategic calendar manage...

Top Skills

Email Support · 2 yearsAdobe Photoshop · <1 yearCanva · <1 yearCapCut · <1 yearLive Chat Support · <1 year

Skills & Expertise

Customer Success

Social Media SupportBeginner
Phone SupportBeginner
ZendeskBeginner
Email SupportIntermediate
Live Chat SupportBeginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner
Video EditingBeginner

AI & Automation

ZapierBeginner

Work Experience

Administrative Coordinator

Kenya Coffee Events

May 2025 - Present

Key Achievements:

 Managed administrative operations for a team of 7, reporting directly to the national treasurer of 20 committee member group with responsibility for all executive support, including calendar, email and task management.  Maintained and improved documentation by ensuring that our knowledge resources are up-to-date, easily accessible and provided value to both our clients and internal team.  Provided communication with other teams to share customer needs and observations, by sharing valuable feedback enabling maximize retention, client satisfaction and drive growth.  Reduced national treasurer time spent on administrative tasks by 30%, enabling a 15% increase in strategic planning time by implementing automated scheduling tools and prioritizing high impact meetings.  Ensured the National treasurer priority tasks were completed on time 95% of the time over 6 months and coordinating project timelines across the committee team.  Achieved a 25% reduction in travel related expenses over 6 months by optimizing booking processes and negotiating with vendors for an organization with a global presence.  Increased the efficiency of partners meetings by 25% by coordinating across multiple time zones managing a $500 travel budget and streamlining communication with 10+ partners.

CanvaEmail SupportCapCutSocial Media SupportPhone SupportAdobe PhotoshopVideo Editing

Quick Stats

Age33 years
ID VerificationNot verified
Portfolio
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