Medical Virtual Assistant

Administrative Support for a Busy US Medical Clinic

We are a private multi-specialist medical clinic based in the United States. Our physicians provide high-quality care across several specialties, and we need a dedicated, remote Medical Virtual Assistant to manage the crucial administrative tasks that keep our practice running smoothly. Your work will directly support our doctors and enhance the patient experience.

Core Administrative Duties

You will handle a variety of front-office tasks remotely, ensuring efficiency and strict compliance.

• Schedule and confirm patient appointments across multiple physician calendars using our electronic health record (EHR) system.
• Manage patient communication via phone and secure messaging, relaying information and answering routine questions.
• Verify patient insurance eligibility and benefits prior to appointments.
• Prepare and send out patient paperwork, referral letters, and follow-up instructions as directed by clinicians.
• Accurately enter patient data and update records in our practice management system.
• Coordinate with labs and other external healthcare providers to request or send patient records.

Required Qualifications & Skills

• Minimum 2 years of experience in a medical office setting (front desk, medical secretary, admin).
• Familiarity with medical terminology, HIPAA compliance, and standard clinic workflows.
• Experience with at least one major EHR/PM system (e.g., Epic, Cerner, Athena, eClinicalWorks).
• Exceptional organizational skills and attention to detail for managing complex schedules and sensitive information.
• Professional and compassionate communication style for interacting with patients.
• Ability to work independently during US business hours with a high degree of reliability.