Customer Success Coordinator

Productivity app startup seeks Customer Success Coordinator to onboard new users and ensure client satisfaction. You will guide users through platform features and help them achieve their productivity goals.

Key Responsibilities

Manage new user onboarding and product demonstrations. Monitor user engagement and identify at-risk accounts. Conduct check-in calls and gather user feedback. Create educational content and usage guides. Track customer health metrics and renewal timelines.

Requirements

Excellent communication and relationship-building skills. Experience with customer success platforms. Ability to explain technical concepts clearly. Organized with strong follow-up habits. Available US business hours.